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Customer Success Story

Hydro Quebec Master Service Agreement

When one of Canada’s largest Electrical Utilities sought suppliers to enter into a Cable Management Agreement, Shawflex answered with plan focused on Operational excellence.
Hydro Quebec is Canada’s largest Electrical Utility servicing over 4 million customers with a focus on providing high quality and cost-effective power. Having the right supplier base in place is part of this best practices approach.

In 2017 Hydro Quebec issued a RFP for their low voltage wire and cable requirements and Shawflex was proud to be awarded a significant portion of Hydro Quebec’s requirements for the 5 year contract period.

Our operational excellence combined with a cost-effective offering was an important factor in the successful award and continuing development of the Hydro Quebec relationship. Key components of meeting the high service level expectations of Hydro Quebec are regular reports on KPI’s focusing on managing safety inventory and on-time delivery. Additional elements of the program at Hydro Quebec include:

  • Reel return and re-use program
  • Specialized packaging
  • Custom documentation (compliant with Hydro Quebec requirements)